Privacy Policy

At SRJ Engineers Kitchen, we are committed to protecting your privacy and handling your data transparently. This policy explains what personal data we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR).

1. Who We Are

SRJ Engineers Kitchen
13, Riverside Close, Whitley, Coventry CV3 4AT
Email: srjengineerskitchen@gmail.com
Phone: 024 7711 0513
Website: https://www.srjengineerskitchen.com

We operate our online ordering system using the ZingoDine platform (https://www.zingodine.com), a product of Newotion IT Solutions LTD, a company registered in England and Wales and operating from Coventry, UK.

2. What Information We Collect

When you place an order or interact with our website, we may collect:

• Name

• Phone number

• Email address

• Delivery address

• Order notes or preferences

• Order history and payment method (processed securely)

3. How We Use Your Information

We use your information:

• To process and deliver your orders

• To contact you regarding your order status or issues

• To offer customer support

• To send promotional offers or coupons (if opted in)

• To improve our services

4. Platform Provider – ZingoDine

Our website and food ordering system is powered by ZingoDine, a software platform owned and operated by Newotion IT Solutions LTD.

ZingoDine acts as our data processor, storing and managing your information only on our instructions and does not use or share your data independently. For their own privacy practices, you can visit:
https://www.zingodine.com/p/privacy-policy

5. Legal Basis for Processing

We process personal data on the following grounds:

• Performance of a contract (e.g., fulfilling your order)

• Legitimate interests (improving service and communication)

• Consent (for promotional messages)

6. Sharing Your Information

We do not sell or trade your information. We may share it only with:

• Our staff or delivery partners for fulfilling your order

• ZingoDine (our platform provider) for hosting and order management

• Payment processors (only to complete secure transactions)

7. Data Retention

Your data is retained for as long as necessary to:

• Complete orders

• Comply with legal and tax requirements

• Improve our service and user experience

8. Your Rights (UK GDPR)

You have the right to:

• Access your data

• Request correction or deletion

• Object to or restrict processing

• Withdraw consent (for marketing)

• Lodge a complaint with the ICO (https://ico.org.uk)

To exercise your rights, email: srjengineerskitchen@gmail.com

9. Cookies

Our site may use cookies to:

• Store session data

• Improve website functionality

• Track basic analytics

You can manage cookie preferences in your browser settings.

10. Data Security

We implement strong security protocols in collaboration with ZingoDine to keep your data safe from unauthorised access, disclosure, or loss.

11. Changes to This Policy

We may update this policy occasionally. The latest version will always be posted on our website.